Job Title: Customer Care Representative
Company: Aftech Innovations Technologies
Location: Lagos, Nigeria
Job Type: Full-time
Key Responsibilities:
*Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
*Resolve customer complaints and issues with efficiency and empathy.
*Maintain a deep understanding of our products and services to assist customers effectively.
*Record and track customer interactions using our CRM system.
*Escalate complex issues to relevant teams and follow up to ensure resolution.
*Provide feedback to improve customer service processes and experiences.
*Assist in creating and updating customer service FAQs and documentation.
Qualifications:
*Bachelor’s degree.
*Prior experience in customer service or a similar role is preferred.
*Strong communication and interpersonal skills.
*Problem-solving skills with a customer-first attitude.
*Proficiency in using CRM systems and customer support tools.
*Ability to handle high-pressure situations with patience and professionalism.
* [Preferred] Multilingual skills for supporting a diverse customer base.
How to Apply:
Submit your resume and a brief cover letter outlining your customer service experience to hraftech@lky7bet.com or ruth@lky7bet.com and explain why you’re a great fit for this role.
